FAQ

1. What types of records do you sell?

We carry a wide range of vinyl records—new releases, used and vintage albums, rare collectibles, and reissues. You’ll also find CDs, cassettes, and music-inspired merchandise.

2. Do you buy records from customers?

Yes! We’re always looking for quality vinyl. You can fill out our online form, email details to info@wrongwayrecords.com, or bring your collection to the store.

3. How do you grade the condition of used vinyl?

We follow the standard Goldmine Grading Scale, using categories like Mint, Near Mint, VG+, VG, and Good. Every used record is carefully inspected and described.

4. Can I return or exchange an item?

New vinyl and merchandise can be returned within 14 days if unopened and in original condition. Used vinyl is sold as-is, unless misgraded or defective. See our [Return Policy] for details.

5. Do you offer shipping?

Yes, we ship across Canada and internationally. Rates are calculated at checkout based on weight and destination.

6. Can I pre-order new releases?

Absolutely! We list upcoming releases on our site and accept pre-orders to guarantee your copy on release day.

7. Do you have gift cards?

Yes, both digital and physical gift cards are available—perfect for music lovers of all kinds.

8. How can I stay updated on new arrivals and events?

Join our mailing list or follow us on social media for the latest updates, special promotions, and in-store happenings.

9. Where are you located?

We’re proudly based in Newmarket, Ontario. Come visit us to browse, sell, or just talk music with our team.

10. How do I contact you?

You can reach us anytime at info@wrongwayrecordstore.com.